商务英语入门PPT第二章--管理_43752.ppt

本章要点 管理的定义 管理的职能观点 管理的角色观点 管理的基本技能观点 组织结构 What is management-----什么是管理 经典定义： 1.泰勒：管理就是确切了解你希望工人干些什么，然后设法让他们同最好的方法完成它。 2.法约尔：管理就是实行计划、组织、指挥、协调和控制。 3.西斯克：管理就是通过计划、组织、领导和控制工作的的诸过程来协调所有的资源以达到既定的目标。 4.孔茨：管理就是设计并保持一种良好的环境，使人在群体里高效率地完成既定目标的过程。 What is management-----什么是管理 Once upon a time a tortoise and a hare had an argument about who was faster. They decided to settle the argument with a race. They agreed on a route and started off the race. The hare shot ahead and ran briskly for some time. Then seeing that he was far ahead of the tortoise, he thought hed sit under a tree for some time and relax before continuing the race. The hare shot ahead and ran briskly for some time. Then seeing that he was far ahead of the tortoise, he thought hed sit under a tree for some time and relax before continuing the race. He sat under the tree and soon fell asleep. The tortoise plodding沉重缓慢地走 on overtook him and soon finished the race, emerging as the undisputed champ. The hare woke up and realized that hed lost the race. The moral of the story is that slow and steady wins the race. This is the version of the story that we have all grown up with. But a more interesting version of this story continues……… The hare was disappointed at losing the race and he did some Defect Prevention (Root Cause Analysis). He realized that hed lost the race only because he had been overconfident, careless and lax. If he had not taken things for granted, theres no way the tortoise could have beaten him. So he challenged the tortoise to another race. The tortoise agreed. This time, the hare went all out and ran without stopping from start to finish. He won by several miles. The moral of the story？ If you can not only realize the disadvantage of yourself and try you best to change it, but also keep your advantage at the same time, you will be the winner at last. But the story does not end here….. T