Organization Behavior组织行为学.docx

Organization BehaviorChapter11.Organizational behavior (OB)：A field of study that investigates the impact that individuals, groups and structure have on behavior within organization, for the purpose of applying such knowledge toward improving an organization’s effectiveness2. Managers doManagement functionPlanningA process that includes defining goals, establishing strategy(策略), and developing plans to coordinate（调整）activitiesControllingMonitoring activities to ensure they are being accomplished as planned and correcting any significant deviations（背离）.OrganizingDetermining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.LeadingA function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflictsManagement role: 1) interpersonal(人际角色) Figurehead(头面人物) Leader(领导者) Liaison(联络人) 2) informational(信息传递者) Monitor(监控者) Disseminator(传递者) Spokesperson(发言人) 3) Decisional(决策角色) Entrepreneur(创业者) Disturbance handler(混乱处理者) Resource allocator(资源分配者) Negotiator(谈判者)Management skills: 1) Technical skills The ability to apply specialized knowledge or expertise（专门技术）. 2) Human skills The ability to work with, understand, and motivate other people, both individually and in groups. 3) Conceptual skills The mental ability to analyze and diagnose(诊断) complex situations.3. Effective versus Successful Managerial Activities1) Traditional managementDecision making, planning, and controlling2) CommunicationExchanging routine(例行的) information and processing paperwork3) Human resource managementMotivating, disciplining, managing conflict, staffing(人员指挥), and training4) NetworkingSocializing, politicking(政治活动), and interacting(相互影响) with others4. Challenges and Opportunities for OB1) Responding to GlobalizationIncreased foreign assignmentsWorking with people from different culturesOverseeing movement of jobs to countries with low-cost l