信息技术在业务中信息技术经济(PPT).pptVIP

Chapter 13Artificial Intelligence and Expert Systems Learning Objectives When you finish this chapter, you will: Know the basic concepts of artificial intelligence. Know examples of how technology has been used in business and other professional domains, and how it can be further used in the future. Understand expertise, the purpose of expert systems in business and other professional domains, and why expert systems are so helpful in solving unstructured problems. Learning Objectives Recognize the major methods of representing knowledge in software. Understand the challenges involved in garnering knowledge for the construction of knowledge bases. Be able to explain the concept of knowledge engineering. Artificial Intelligencein Business Artificial Intelligencein Business Artificial Intelligence Attempt to emulate the human mind in machines Robotics Robots used to replace human laborers Artificial Vision Allows robots that move in space sense obstacles Used in machines for sorting and identification Natural Language Process Expert Systems Neural Networks Artificial Intelligencein Business Natural Language Process Programs that recognize human commands Expert Systems Programs that simulate human expertise Neural Networks Programs built to solve problems while learning and refining their knowledge Artificial Intelligencein Business Artificial Intelligencein Business Fuzzy Logic Based on rules that have no discrete boundaries More closely mimics human problem solving Used in appliances, locomotives, managerial decision making Artificial Intelligencein Business Artificial Intelligencein Business Artificial Intelligencein Business Genetic Algorithms Mathematical functions that use Darwinian principals to improve an application Intelligent Agents Automatically wade through massive amounts of data to select and deliver the most suitable information Artificial Intelligencein Business Contribution ofExpert Systems Areas where ESs can help in business Planning Decis