洲际集团房务总监岗位职责.doc

JOB TITLE: Director of Rooms / Rooms Division Manager 职位名称： 客房总监， 房务部经理 HOTEL JOB BAND: 3 职位等级： 3级 HOTEL LEVEL: IV - V 酒店等级： 四-五 EFFECTIVE DATE: 生效日期： DIRECTLY REPORTS TO: Hotel Manager / Resident Manager /General Manager 直属上级： 酒店经理，驻店经理，总经理 INDIRECTLY REPORTS TO: N.A. 间接上级： 无 FUNCTION: Front Office 职能： 前台 DEPARTMENT: Rooms Division 部门： 房务部 1. KEY RESPONSIBILITIES 主要职责 Job Summary – (Role Summary) 工作概述﹣(职位概述) Oversees and directs all aspects of Front Office, Housekeeping, Laundry operations and Recreation and Health Club operations. 监管和指导前厅部、客房部、洗衣房以及娱乐健身俱乐部的日常工作。 Essential Duties and Responsibilities – (Key Activities of the role) 主要职责﹣(职务的主要工作) Supervises the overall activities of Front Office, Housekeeping, Laundry, Recreation and Health Club operations 监督前厅部、客房部、洗衣房、娱乐健身俱乐部的整体工作。 Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition 监督上述各部门的工作人员，确保及时，礼貌的接待宾客，并使客人感觉得到充分的重视。 Ensures staff, particularly guest contact personnel, are familiar with Priority Club members, known repeat guests and other VIPs and provide special attention and recognition 确保员工，特别是直接与客人交往的工作人员熟悉优悦会会员，能够认別出常客及其它贵宾，并对这些特殊客人格外关照。 Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security 协调房务部房务部 Consults with Department Heads and General Manager on an ongoing basis to improve business conduct 保持与部门负责人及总经理的磋商机制，以改进业务。 Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained 承担保持外观规范的整体责任，确保各项设施和设备的清洁，正常运转，并得到妥善维护。 Schedules and regularly conducts routine inspections of areas under control 计划并实施对所管区域的定期检查。 Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Divis