英语培训全套文档.doc

Part. 1 Courtesy English 礼貌用语 情景对话 Unit 1 Greetings and Farewells 问候语与告别语 Expressions on the job Good morning/ Good afternoon/ Good evening. 早上好/ 下午好/ 晚上好 How do you do? 您好 How are you? 您好 How do you do? 您好 Fine, thank you, and you? 很好，谢谢， 您呢？ Hello. 您好 Welcome to Dihao Hotel. 欢迎光临帝豪酒店 Welcome back. 欢迎回来 Nice to meet you. 见到您很高兴。 Good-bye 再见 Good night 晚安 See you later 回头见 Hope to see you again希望再见到您 Thank you for coming. 谢谢光临 Look forward to seeing you again 希望再见到您 Have a good stay. 祝您住店愉快 Talking to the guest: Staff: Good morning, Mr. Smith. How are you today? Guest: Good morning, Jane. I’m fine, thanks, and you? Staff: I’m fine too. Are you checking-out today? Guest: Yes, I think so. Staff: Did you enjoy your stay here? Guest: Yes, I did. Staff: I hope our service is to your satisfaction. Guest: Sure. I’m very pleased with everything here. Staff: Thank you. I wish you a well trip and look forward to seeing you again. Guest: Thank you. I’m sure I’ll come to Dihao Hotel next time. How to use Addressing Guests 称呼客人 不认识的人： SIR， MADAM， MISS SMITHS YOUNG MAN/ LADY 团体： gentlemen， ladies， ladies and gentlemen 直呼姓名： 客人喜欢您称呼他的姓名 “May I have/ know your name, sir?” 我能知道您的姓名吗 “Mr. Smith, Mrs. Smith” “the gentleman/ lady with you” 2）Exchange of Greeting 互致问候 见到客人，可以说： Good morning/ afternoon/ evening, sir/ madam. Welcome to Dihao Hotel. May I help you? / Could I help you? Did you have a nice trip, sir/ ma’am? Have a pleasant stay in Dihao Hotel. / I hope you enjoy your stay with us, sir/ ma’am. 当您问候客人：How are you today/ this morning? 客人的回答不是我们预期的“Fine, thank you.” 比如： I am not feel well.（身体不舒服之类的） I hope you are better soon. I’m hurt. 不好/好的消息 I’m sorry/ glad to hear that I’m tired. （旅途疲惫之类的） Have a good rest. 3） On taking your leaving 分开时 您可以说： Hav