积极的肢体语言.ppt

Communication Channel 沟通的渠道 Training Objective 培训目的 Define the concept and character of body language clearly 清楚定义出肢体语言的概念和特点 Parse the meaning of body language and confirm its effect 解析肢体语言并清楚其作用 Identify the silence message sent by guests 识别宾客传达的无声讯息 What is Body Language?什么是肢体语言? The bodily gestures, postures, and facial expressions by which a person communicates nonverbally with others. 一个人可用来与他人达到非语言交流的手势、体态或脸部表情. The Head头 A tilted head shows that you have interest in the topic. 侧向一旁——说明对谈话有兴趣。 If you hold your head straight, this shows you have a natural attitude with the speaker. 头挺得笔直——说明对对方的谈话持中立态度。 If your head points down, it looks like you are not interested in talking with the speaker or hold a negative attitude. 低头——说明对对方的谈话不感兴趣或持否定态度。 Most people around the word, nod their heads up and down to mean “Yes” or “I agree with you” and shake their heads from sided to side to mean “No.” 世界上大多数的人上下点头表示『对』或『我同意你的话』,摇头表示『不』。 The first time you have a conversation with a stranger try to look at the nose part of the speaker, because this will make him/her more comfortable. Do not gaze directly at the speaker’s eyes for a long time, because it will make the speaker feel uncomfortable. 与陌生人初次交谈，视线落在对方的鼻部是最令人舒服的，直接注视对方眼睛的时间不宜过久，因为长时间凝视对方会令人不自在。 When you look at the eyes of the speaker, if it appears that his/her vision has became vacillated then your gaze has probably made him/her feel uncomfortable. It would be better to move to the mouth or nose part. 当你盯着对方双眼看时，发现对方在谈话时目光从专注变得游移，这就说明对方可能因为你的注视而觉得不太自在了，这时不如就将视线移到对方的鼻部或者嘴部。 The Mouth嘴 In social activity, avoid to pout or curl the lip, because such movements can easily be considered as disdainful and appear to lack self-control. 在社交活动中，谈话时尽量少努嘴和撇嘴，因为这样的动作容易流露出不屑的意味，而显得不够有涵养。 Keep the mouth closed softly and do not show your teeth too much, try to maintain a smile throughout the conversation. 站立、静坐或握手时，嘴可以微闭，不要露出牙齿，保持微笑。 The Hands手 Show the way with your hands, N