葡萄酒服务英语.ppt

葡萄酒服务英语 节日问候语Greetings 品酒的四个步骤Four Steps of drinking wine 新世界 （澳大利亚、美国、新西兰） 旧世界 （一）西班牙、德国 （二）法国 （三）意大利 * Merry Christmas Happy New Year See 看 Sniff 摇 Sip 尝 Summarize 总结 日常用语 Useful Expressions 一、打招呼 Good morning/afternoon/evening，sir/madam！ 先生/小姐，早上/中午/晚上好! Welcome to Aussino Cellar. 欢迎光临富隆酒窖 一、打招呼 Can I help you? What can I do for you? 请问有什么可以帮忙的吗？ 日常用语 Useful Expressions 二、引客入座 Would you come this way please? This way please. 这边请。 Please mind the steps! 小心台阶！ 日常用语 Useful Expressions 三、选酒 Would you like red wine or white wine？ 你想选红葡萄酒还是白葡萄酒？ From Which country would you prefer？ 你想要哪个国家的酒？ 日常用语 Useful Expressions 四、堂饮 Would you like to serve now？ 你想现在在这里喝吗？ There is 50yuan for Opening Fee by one bottle. 收取开瓶费50元/瓶。 日常用语 Useful Expressions 五、引客入座（店内堂饮） Would you like this table? How about this table? 这张桌子可以吗! I’ll bring you the wine list/menu. 我这就把酒水牌/菜单拿过来。 日常用语 Useful Expressions 六、点酒 Would you like to order now，sir? Are you ready to order now? 先生，可以点酒了吗! Would you like some snacks, sir? 先生，需要来些小吃吗？ 日常用语 Useful Expressions 七、侍酒 Excuse me，sir. This is your order, shall I open it now? 先生，这是您点的酒，请问现在打开吗？ Please taste it first. 请先试一下酒！ Is there anything else I can do for you? 还需要些什么吗？ 日常用语 Useful Expressions 八、结帐 Here is your check/bill, sir. 先生，这是您的帐单 Would you like to pay cash or credit card? 您是想付现金还是刷卡？ 日常用语 Useful Expressions 八、结帐 Here is your change and receipt. 先生，这是您找回的零钱和帐单 I have discount card and vouchers. 我有折扣卡和现金券。 日常用语 Useful Expressions 八、结帐 I’m sorry, discount card and vouchers are not to be used together. 对不起，折扣卡和现金券不能同时使用。 Thank you very much！Welcome to Aussino Cellar again. 非常感谢，欢迎再次光临富隆酒窖。 日常用语 Usefull Expressions 九、如何成为我们的会员 How to be your member? 如何才能成为你们的会员？ If you consume 2000 yuan one time, you can be our member, and you can enjoy 5% off. 一次性消费满2000元