E-mail Writing 英文Email的书写课件.pptx

E-mail WritingMar. 22. 2008 SarahAgendaE-mail ComponentsE-mail SendingE-mail Receiving and RespondingAppendixTips on E-mail SettingE-mail Components E-mailE-mail Sending -Effective WritingStart from the Subject.Have a clear and meaningful subject.Use single-subject messages.Keep consistency between Subject and Content.Create new subject when message changes.Does the following subjects describe clearly? Training/Meeting/Report.etc.Subject: Weekly report (Aug.29.08)A: I am writing to report this week’s progress as well as the next week plan, please check.?B RE: Do you have a recent perf test report, so we can see how far is the distance to meet the bar.?A RE: Attached is perf test report, please check.E-mail Sending -Effective WritingE-mail Sending -Effective WritingKnow your intended audience.“Stand in other’s shoes”.Think how people will be reading your e-mail.Do not send a message that you would find unpleasant to receive.Subject: SDET candidateA: 能否联系候选人明天早晨8点来嘉华客户面试？请她联系Sarah WeiB RE: OK.Example:E-mail Sending -Effective WritingDon’t assume recipient knows backgroundInclude enough information at beginning so recipient can understand. Subject: DocumentA: Attached is system document about Sony Ericsson. Bests,TimB RE: why?ExampleE-mail Sending -Effective WritingDo not put everything in the attachment.Keep the recipients and CCs correct.Set the importance of message.Normal, important, low.Check your spelling.Read your message before sending it.E-mail Receiving and RespondingRead your e-mail timely.Respond promptly.Example: Can you investigate to see why there is a difference between this report as attached and yours?Do not respond while emotional.Respond to correct person(s).Keep the “thread” to help others follow easily.The e-mail you send out represents your company, at anytime, a good email is a must! Appendix How to set message header on reply and forward?How to set automatic checking spelling?Appendix On Outlook Menu bar, Click Tool