全业务网管支撑体系研究.ppt

* * * * * * * * * * * * * 业务划分为面向资源的服务和面向客户的业务，面向客户的业务直接支撑产品，一个产品可以由多个面向客户的业务构成。而某些面向客户的业务又包含有面向资源的业务 业务划分为面向资源的服务和面向客户的业务，面向客户的业务直接支撑产品，一个产品可以由多个面向客户的业务构成。而某些面向客户的业务又包含有面向资源的业务 * * ODS（Operational Data Store）是数据仓库体系结构中的一个可选部分，ODS具备数据仓库的部分特征和OLTP系统的部分特征，它是“面向主题的、集成的、当前或接近当前的、不断变化的”数据。 所谓BPM(Business?Process?Management),?即业务流程管理，是指根据业务环境的变化，推进人与人之间、人与系统之间以及系统与系统之间的整合及调整的经营方法与解决方案的IT工具。 * * * * * 移动市场占有率70％，用户数1.68亿，联通30％，用户7168万。 从原来在GSM网上的双寡头竞争，趋向于形成多元化、多制式的竞争格局，低端市场：移动GSM、联通GSMCDMA，电信、网通的PHS；高端市场：移动的GPRS和联通的CDMA 1X。 品牌竞争，早期的品牌没有对用户进行深入的细分，只是针对用户话务量的多少来制定业务的品牌，如“全球通”、“神州行”、“如意通”等，现在则以客户为导向制定品牌，如：“动感地带”、“联通无限”。意味着品牌竞争从业务品牌走向客户品牌。 Note： 1、点出全业务的重点及对支撑平台的要求 2、V2与全业务要求的对标，指出V2的局限性 3、09版与V2的对标，指出09版的局限 09版与全业务新形势的对标，指出业务质量监控研究的必要性和重要性 福建顺延研究，研究课题的有力条件 福建移动在V2的作用，研究课题的有力条件 * * * * Choosing and optimizing your business model We have identified a four-step process for defining the optimal business model for your particular organization in your particular marketplace, and for achieving the business transformation required to deliver against the new model. The process is loosely linked to the framework presented by Gary Hamel in his book “Competing for the Future”. Defining a Core Strategy A core strategy describes how you choose to compete. We can help you define this strategy with a range of market analysis and modeling tools designed to identify the greatest opportunities in your chosen markets and explore all the possible roles you can play within the industry ecosystem(s). We can also help to validate the outcomes of different strategies through our business modeling consultancy and by applying our global knowledge of industry best practices. Following an exhaustive analysis of your people, processes and systems in light of the chosen strategy, we are then ready to move on to the next phase. Identifying and optimizing Strategic Resources Strategic resources are resources that are unique to your company and that can form the core of your compe