国际管理 international management： Organizational Cultures ; Intercultural communication.ppt

Hodgetts and Luthans Objectives of the Chapter DEFINE exactly what is meant by “organizational culture,” IDENTIFY the four most common categories of organizational culture that have been found through research, and discuss the characteristics of each DEFINE the term “communication,” EXAMINE the language, perception, culture, and nonverbal barriers to effective international communications PRESENT the steps that can be taken to overcome international communication problems Nature of Organizational Culture Organizational culture Pattern of basic assumptions that are developed by a group as it learns to cope with problems of external adaptation and internal integration and that are taught to new members as the correct way to perceive, think, and feel in relation to these problems An MNCs organizational culture in one country’s facility may differ sharply from those in other countries Companies sometimes maintain two different business cultures to avoid the influence of one culture on another Characteristics of Organizational Culture Organizational Cultures in MNCs Integration of organizational cultures is crucial following mergers and acquisitions Integration process consists of: Establishing a common purpose, goal, and focus Identifying important organizational structures and roles Determining who has authority over resources Identifying the expectations of all involved parties and facilitating communication between the parties MNC organizational culture affected by three aspects of organizational functioning General relationship between employees and the company Hierarchical system of authority Employees’ views about MNC’s purpose, destiny, and goals Organizational Cultures in MNCs (cont.) Family culture Strong emphasis on hierarchy and person orientation Power-oriented with paternalistic leader Leader looked to for guidance Can catalyze and multiply employees’ energy Reliance on intuition rather than rational knowledge Eiffel tower culture Strong emphasis on hier