饭店英语- 8- of Business Center.ppt

A General Introduction to Business Center Learning Procedures Learning Objectives Discuss Share What kinds of service does Business Center provide? Discuss and share your opinions with your classmates. Services in Business Center Business Center in Hotels Business Center in Hotels Business Center in Hotels Business Center in Hotels Business Center in Hotels Business Center in Hotels Business Center in Hotels Business Center in Hotels Business Center in Hotels Chapter 8 Business Center Unit 1 Secretarial Service Learning Procedures Introduction of Secretarial Service Working Procedures Working Procedures Words, Expressions and Sentences Useful Sentences Useful Sentences Task of the Unit Task of the Unit Task of the Unit Assessment Chapter 8 Business Center  Unit 2 Ticket –Booking Service Learning Procedures Introduction of Ticket –Booking Service Working Procedures Working Procedures Words, Expressions and Sentences Useful Sentences Useful Sentences Task of the Unit Task of the Unit Assessment Chapter 8 Business Center Unit 3 Offering Information Learning Procedures Introduction of Offering Information Words, Expressions and Sentences Useful Sentences Useful Sentences Task of the Unit Task of the Unit Assessment Chapter 8 Business Center Unit 4 Entrusted Services Learning Procedures Introduction of Entrusted Services Words, Expressions and Sentences Useful Sentences Useful Sentences Task of the Unit Task of the Unit Assessment What are the main functions of the ticket booking service in Business Center? Helping guests book means of transportation; Giving convenience to the hotel guests; Satisfying the ticket’s great demands in heavy traffic. 1 2 3 4 Greeting the guest warmly and politely; Making sure the kinds of transportation vehicles the guest wants to travel by; Recording the guest’s demand accurately and making a confirmation; Asking the guest to show his certificate or other iden