饭店英语--2Concierge Services.ppt

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饭店英语--2Concierge Services

Learning Procedures Introduction of Bellman’s Services Bellmen work in the Concierge Services Department. Their work is to welcome the guests to the hotel and see the guests off the hotel.A bellman should have a strong sense of sevices. Bellman reports his work directly to bell captain. Introduction of Bellman’s Services Working Procedures Working Procedures Words, Expressions and Sentences Words, Expressions and Sentences Words, Expressions and Sentences Task of the Unit Task of the Unit Assessment Learning Procedures Introduction After greeting the guest in a courteous way and taking the the baggage off the car trunk, the porter needs to show the guest the way to the front desk and then the guest room. While waiting for the guest to finish check-in, the porter should take good care of the baggage, look forward instead of looking everywhere, pay attention to the receptionist’s guesture which is the sign of finishing the check-in. While showing the guest to guest room, the porter can introduce the hotel facilities and services to the guest and answer all kinds of questions raised by the guest with enthusiasm. Introduction Introduction Working Procedures 1.Showing the way to the front desk. Working Procedures 2.Showing the way to the room. Working Procedures 2. Showing the way to the room. Words, Expressions and Sentences Words, Expressions and Sentences Words, Expressions and Sentences Task of the Unit Task of the Unit Assessment Learning Procedures Introduction The luggage office is usually situated on the inner side of the hotel entrance, where it is easily found by the guests, and at the same time, convenient for the bell service people to watch the arriving of the guests and get contact with the reception desk and the cashier. The bell captain dispatches the luggage services. Every morning, the bell captain reads scarefully and analyses the arriving guest name lists and leaving guest name lists sent by the reservation department a

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