写作9： 投诉申告信.ppt

So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable. It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me. I look forward to a better service next time. Sincerely yours, Li Hua 牛刀小试5 投诉不文明行为 假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下： 1. 司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)。 2. 希望尽快查清此事。 注意：1. 词数100左右。2. 可以适当增加细节，以使行文连贯。3. 开头语和结束语已为你写好。 Dear Sir, I am Li Hua. I am writing to complain about one of your bus-drivers’ improper and rude behaviors. Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didn’t pay any attention. What’s worse, he drove even faster. Then another passenger couldn’t bear it, asking the driver to keep the passengers’ safety in mind. But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didn’t apologize but said rudely “It’s none of your business.” I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again. Sincerely yours, Li Hua 写作专题9 A letter of complaint 投诉信 A Letter of Complaint 内容 投诉信通常包括：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词; 指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式。 语气 投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。 策略 投诉信的写作策略Writing procedure： 说明投诉问题一描述具体情况一期待解决方案 complain v.—complaint un. 常用语块 1. 抱怨 ________________________ 2. 表达不满 ________________________ 3. 忍受 ________________________ 4. 对……满意 ________________________ 5. 糟糕的服务 ________________________ 6. 采取措施 ________________________ 7. 解决问题 ________________________ 8. 预防……发生 __________