第六章结账离开chapter 6Check-out.ppt

Unit 6 Check-out Service Warming-up Activities Match the terms on the left with the corresponding pictures on the right. Traveler’s Check Credit Card Warming-up Activities 2. Questions for Discussion 1. Try to list as many national currencies as possible, and write down the English abbreviations for each currency. 2. What are the possible cost items a guest may incur during his stay in a hotel? (Which items do you think the hotel bill would include?) (open) Questions for Discussion What makes the handling of guest account much more accurate and efficient? What does “zeroing the account” mean? Vocabulary Study Useful Sentences Useful Sentences Useful Sentences Useful Sentences Useful Sentences Situational Dialogue Situational Dialogue Situational Dialogue Task Practice Task Practice Task Practice Role-play Sample (A: Staff B: Guest) A: Good morning. May I help you? B: Yes, I’d like to check out now. A: May I have your name and room number, please? B: John Smith. Room 1205. A: Just a moment, please. I’ll print the bill for you … Sorry to have kept you waiting. Here you are. This is your bill, RMB 1,650, including 10% service charge. Please check it. B: Ok, oh, what’s this charge of RMB 30? A: Oh, that’s the15% food and beverage service charge. B: Ok. And this shows that I have a RMB 50 photocopying bill. I didn’t use the photocopying service. A: Oh, I’m terribly sorry. This must be a mistake. I’ll correct it for you right away. B: That’s OK. A: Please sign your name here. Thank you. This is your invoice and your change, RMB 350. B: That’s right. Goodbye. A: Goodbye, Mr. Smith. Have a nice trip. Listening Practice Keys 1) 6 yuan 20 to one dollar. 2) -How much would you like to change, sir? -Today’s rate is 6 yuan 20 to one dollar. Would you like it in small or large bills? -And would you sign your name here on the exchange memo? -Please keep the memo. You will have to produce it when you want to change your money back. Challenges and Solut