Unit1 Room Reservation(预定客房).doc

UNIT 1 Room?Reservations 1-1?A long Distance call Reservation? Scene: Henry Bellow (B) and Margaret Bellow (M), an American couple, are going to spend their Holidays in China. Now Mr. Bellow is making a reservation at Haitian Hotel in Shanghai through a long distance call. Reservations (R): Shanghai Haitian Hotel. Reservation Desk. Can I help you? B: I’m calling from New York. I’d like to book a room in your hotel. R: What kind of room would you like, sir? We have single rooms, double rooms, suites and?deluxe suites in Japanese, British, Roman, French and presidential styles. B: A British suite, please. R: Would you like breakfast? B: No, thanks. R: Can you give me your name please, sir? B: Henry Bellow. B-E-L-L-O-W. R: Thank you, Mr. Bellow. And your arrival and departure dates? B: From May 26th to May 29th. R: Very well, Mr. Bellow. A British suite without breakfast from May 26th to May 29th.?Am I??Correct, Mr. Bellow? B: Yes, thank you. One more thing, could you tell me how to guarantee my reservation? R: I’ll just need your credit card number, and I’ll take care of the rest. B: AE card. No.1734, 4018, 2273, 1868. R: Thank you, Mr. Bellow. You’ll be expected to be here then. B: That’s fine. Thank you, madam. Good-bye. R: Good-bye. 1-2?A Group Reservation Scene: The telephone rings. The Reservations (R) answers the phone. R: Reservations. May I help you? Client(C): Yes. The American People-to-people Education Delegation will be visiting Shanghai at the end of this month. I’d like to reserve 10 double rooms with twin beds for five days. R: For which dates? C: For May 23rd, 24th, … and 27th. R: One moment please, sir. (The reservations check the list.) Yes, we can confirm 10 rooms for five days. C: Thank you. Is there a special rate for a group reservation? R: Yes, there is a 10 per cent discount. C: That’s fine. R: By the way, how will they be getting to Shanghai? Will they be coming by air? C: Yes. R: Could you give me the flight number, please, in case the plane