文秘英语 Unit 4 Business Reception.doc

Unit 4 Business Reception Session One Speaking In business, making an appointment is a top priority if you want to meet someone. Therefore it is the secretary’s responsibility to set the appointment with visitors or clients, even sometimes to deal with unexpected visitors or rude clients. Activity One Core Words and Phrases Making appointments is not a difficult but an essential job in business reception. Some words are often used in this situation. Now match the words in Column A with their definitions in Column B. Column A Column B 1. schedule A. capable of being used 2.available B. plan or organize 3.book (v.) C. free of trouble or difficulty 4.convenient D. show unwillingness to accept 5.arrange E. call off (an arrangement) 6.refuse F. list or statement of details, esp. of times for doing things 7.postpone G. reserve in advance 8. cancel H. pay a visit to 9. drop in I. a mutual or reciprocal action 10. interaction J. move down to a later time Activity Two Core Sentences Blake Smith, Marketing Manager from ABC Company, wants to discuss the sales contract with Mr. Johnson, Executive of Rainbow Group. First he needs to make an appointment with Zhang Hong, Mr. Johnsons secretary. Below are some core sentences of how to make an appointment. Read them aloud and try to learn them by heart. 1. I wonder if it would be convenient to meet you tomorrow. 2. Can you spare some time for me next week? 3. Mr. Johnson is free next Monday from 10 a.m. to 11 a.m. 4. I cant make it tomorrow at 2 p.m. Can we make it a bit later, say 4 p.m.? 5. Regretfully, I have to inform you that I wont be able to attend the meeting tomorrow. 1.我想明天是否方便见面。 2.下周您能否抽出一点时间？ 3. 约翰逊明天下午2点我可能不行，晚一点可以吗？4点钟怎么样？我不得不明天的Session Two Listening This session is to provide you with some listening activities regarding secretarial practice. There are two activities in thi