国际商务行政管理 第三章中英对照.doc

3. 1. 1 Oral Communication An administrators daily work involves much oral communication. In fact, they are likely to spend more time on oral communication than in any other work activity. More important, oral communication provides the opportunity for feedback promptly. 管理者的日常工作涉及到大量的口头交流，事实上，他们很可能会花更多的时间在口头交流上，而不是在任何其他的工作中，更重要的是，口头交流会及时提供反馈的机会。 Much of the oral communication that goes on in business is informal, person-to-person communication that occurs whenever people get together. In addition, various kinds of formal oral communication take place in business, for example, participation in meetings, conferences and group discussions;calling one another on the telephone or making formal presentations, speeches, oral reports, etc. All of these kinds of oral communication are a part of administrative work. 大量的口语交际，在商业上是非正式的，人与人的沟通时，每当人们聚在一起。此外，各种形式的口头交际中发生的业务，例如，参加会议，会议和小组讨论；打另一个电话上或正式演讲，演讲，口语报道称，这些口语交际等行政工作的一部分。 Face-to-face communication 面对面交流 Face-to-face communication is a complex form of communication frequently occurring between the administrator and his/her co-workers, supervisors or customers. Listening carefully, using appropriate body language, and interpreting other people’s body language are important to good communication, just as speaking clearly and selecting appropriate words. Sending appropriate messages through words and body language is critical to making ourselves understood. The nonverbal messages sent by means of one’s appearance, posture, and facial expressions are also strong messages to help reinforce oral communication. 面对面沟通是管理者和他/她的同事、主管或客户之间频繁发生的一种复杂的沟通方式，使用适当的肢体语言，以及解释其他人的肢体语言是很重要的，正如说话清楚，选择恰当的词一样，通过文字和肢体语言来传达信息是至关重要的。 Speaking 交谈 The administrator should be more aware of using speech as a tool for accomplishing their objectives in a business context. Some suggestions below may be very useful in this process: Before speaking, think about the purpose, main idea, and the audience. Organise thoughts in a