TS16949质量手册(09版）.pdf

0 章 目录····························································1 第一章 概述 ····························································2 1.1 质量手册的目的与作用··········································· 2 1.2 公司简介························································ 3 1.3 管理者承诺······················································ 4 1.4 经营理念、质量方针和质量目标···································· 5 1.5 公司经营计划的制与执行·········································· 8 1.6 管理者代表任命书················································ 9 1.7 顾客代表任命书 ·················································· 10 1.8 公司质量体系组织结构图·········································· 11 1.9 职责与权限······················································ 12 第二章 范围及管理·····················································26 2.1 范围··························································· 26 2.2 手册的管理····················································· 26 第三章 质量手册引用标准和参考手册 ·····································27 第四章 质量管理体系···················································28 4.1 总要求························································· 28 4.2 过程关系图·····················································29 4.3 主要过程的识别·················································30 4.4 各过程之间的关联···············································31 4.5 过程与ISO/TS16949：2009 条文···································32 4.6 过程与责任部门对照表···········································33 4.7 标准应用与体系文件展开表·······································34 4.8 各过程的管理···················································40 - 1 - 第一章 概述 1.1 质量手册的目的与作用 为提升公司整体质量管理水平，有力的推动和落实 ISO/TS16949：2009 质量管理体系， 顾客提供优质的产品和服务，满足顾客和法律法规要求，超越顾客的需求和期望，进而增强公司 的竞争力，提升公司整体经营业绩。 此，依据 ISO/TS16949：2009 标准以及顾客的特殊要求， 结合本公司的实际运作编制了本质量手册。 本质量手册规定了质量管理体系的基本结构的总体要求。规定了公司的质量方针和目标；确 定了公司质量管