酒店日常用语与词汇.doc

酒店Basic English for hotel service 称谓： 1、直接称谓：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir, Madam, Gentlemen, Lady, young gentleman. 2、间接称谓：the lady with you, the gentleman with you, that lady, that gentleman. 问好：How do you do?您好！（初次见面）Glad to meet you .很高兴见到您。How are you? 您好吗？Fine, Thanks. And you ? 很好，谢谢。您好吗？Good morning, sir/madam 早上好！先生/夫人。 Good afternoon, sir/madam 下午好！先生/夫人。 Good evening, sir/madam 晚上好！先生/夫人。How are you today, sir? 回答：Thank you. And you? 先生，今天一切都好吗？????? 很好，谢谢。你呢？ 欢迎： 1Welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。 We’re glad to see you again. 我们很高兴能再见到您。?询问/征询： 1、?May I have your name, please? 请问您叫什么名字？ 2Your initials, please? 请问您的名字首写字母？ 3May I have your first name? 请告诉我您的名字。 4May I take your order now? 我现在为您下单好吗？ 5May I have your room number? 请您告诉我您的房间号，好吗？ 6、May I have your signature, sir?……here please. 先生，请您把名字签这儿，好吗？ 7May I know who I’m talking with?(打电话时用) 请问您是哪位？ 8May I recommend our……, sir? 先生，我能为您推荐我们…… 征询语：、Can(May)I help you?我能帮您什么吗？Yes, please. 好的。、What can I do for you.我能为您干点什么？、Is there anything I can do for you?有什么能为您效劳的吗？、Just a moment, please.请稍等一下。Certainly. 当然可以。Yes, of course . 当然可以。Would you like to have a cup of tea? 来杯咖啡如何？ 1How about a…… 您觉得……怎样？祝愿/祝福： 1Have a pleasant stay at our hotel, sir. 愿您在我们中心，一切顺心开心。 2Have a pleasant stay with us, madam. 夫人，愿您和我们在一起开开心心。 3、Have a nice day! 祝您今天一切都好！ 4Have a pleasant evening. 愿您拥有一个愉快的晚上。 5、Have a good weekend! 周末愉快！ 6Have a good day. 祝您今天一切都好！ 7Enjoy your stay/day. 愿您在这儿玩得开心。 8Happy New Year! 新年快乐！ 9Merry Christmas! 圣诞快乐！ 10Happy Birthday! 生日快乐！11、Have a nice holiday!假日快乐！12、Wish you every success! 祝您成功！13、Congratulations!祝贺您！对一般祝愿的回答： 1、You too, …… 也希望您也一样…… 2The same to you, sir/madam. ???? 也希望您也一样。答谢和答应语1、Thank you (very much).谢谢您（非常感谢）。2、Thank you for your advice (information , help)感谢您的忠告（信息、帮助）。、Its very kind of you .谢谢，您真客气。Thank you for coming. 感谢您的到来。You are welcome . 不用谢。、Not at all.不用谢。Dont mention it . 不用谢。、I