SEP更新问题处理.doc

问题： 这边有一台SEP服务器，在19号之后就没有再往客户端推送病毒定义,但服务器本身已经升级到必威体育精装版, 手动执行更新命令后客户端版本还是停在19号。之前另一个平台的SEP服务器出过同样的问题，后来没办法就装了一台LUA 执行病毒定义的下载和分发。 ???? 我感觉是服务器这一块的问题，想了解是什么原因所致以及怎样处理。谢谢！ 处理: Please refer below message 1, check the connection with Symantec liveupdate website The SEPM access internet via proxy, set the proxy both in control panel – Liveupdate, and SEPM proxy setting. 2, clear all files in the Liveupdate download folder: “C:\documents and settings\all users\application data\symantec\liveupdate\downloads” ?And “C:\documents and settings\all users\application data\symantec\liveupdate\”, the folder “download” should be remained. 3, re-register the LiveUpdate components. Use following command: ??? “C:\program files\symantec\symantec endpoint protection manager\bin\Lucatalog.exe –cleanup” then ? ???? “C:\program files\symantec\symantec endpoint protection manager\bin\Lucatalog.exe –update” 4, Uninstall Liveupdate components from control panel, then reintsall Liveupdate with LUsetup.exe. ?? Then register Liveupdate with command “C:\program files\symantec\symantec endpoint protection manager\bin\Lucatalog.exe –cleanup” If the problem exist yet after above steps, set the SEPM in debug mode and then send all log files in C:\program files\symantec\symantec endpoint protection manager\tomcat\logs\, and the log.liveupdate file in C:\documents and settings\all users\application data\symantec\liveupdate\. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- S Enterprise Support Knowledge Base Symantec Endpoint Protection Manager is not providing updated definitions for the Symantec Endpoint Protection clients Question/Issue: Definitions are no longer updating on the Symantec Endpoint Protection Manager. Symptoms: You notice that the definitions no longer updating on the Symantec Endpoint Protectio