英汉双语酒店餐厅主管工作职责.doc

Supervisor 餐厅主管 Job Description PLACE OF WORK: Restaurant 工作地点 餐厅 工作概述：按照餐厅规定受理食品饮料的点单，并有礼貌高效率的为客人服务食品和饮料，并按照餐厅制度指导服务员和传菜员服务。为客人结账，并协助维护餐厅区域和各种设备。 REPORTS TO: Restaurants Manager 报告对象： 餐厅经理 KEY RELATIONSHIPS: Internal: Restaurant Staff, Bar Staff, Kitchen/Stewarding Staff, Cashiers. 主要工作关系 内部：餐厅员工，酒吧员工，厨房员工，管事部员工，财务人员。 External: Restaurant guests, suppliers and other staff。 外部：餐厅客人，供应商和其他工作人员。 STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills 工作标准说明： and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. 对此职位所有要求仅代表基础的知识，技巧，和/或能力，要成功完成此项工作，需要发挥自己的能力或才干，才能熟练胜任每个工作。 Qualifications: Essential: 1) Minimum 18 years of age. 从业资格 必备的 年满18岁。 2) 1 years experience as a team-leader in a restaurant. 一年的餐厅主管或领班工作经验。 3) Food handling certificate. 食品人员从业资格证明（健康证）。 4) Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. 可以用英语同客人，管理层，以及同事交流。 5) Ability to provide legible communication. 清晰的沟通能力。 6) Ability to compute basic mathematical calculations. 基本的计算能力。 Desirable: 1) High school graduate, some college. 理想的： 高中毕业。 2) Previous experience as a restaurant team-leader. 有餐厅领班或主管工作经历 3) Knowledge of Italian service. 有意大利餐厅服务知识 4）Certification of previous training in liquor, wine and food service. 曾受过烈酒，葡萄酒，食品等的服务培训。 5) Any previous culinary training. 曾受过任何与餐饮相关的培训 6) Computer training. 曾受过电脑培训。 Skills: Essential: 1) Ability to understand guests’ service needs. 工作技能： 必备的： 了解客人需求。 2) Ability to prioritise and organise service assignments at all tables in assigned station. 能够有组织的按照顺序为客人服务。 3) Ability to maintain concentration and think clearly when providing service to 30 guests within any given period of time. 在任何开餐时间段能够同时为30位客人提供服务，并能保持全神贯注，思路清晰，组织有序。 4) Ability to focus attention on details 关注细节。 5) Ability to suggestively sell menu items, beverag