开元国际酒店管理公司OPERA实施手册_V2.2.pdf

OPERA系统实施手册 OPERA IMPLEMENTATION GUIDE Up dated by 2007.1.25 Table of Contents Table of Contents SECTION 1—INTRODUCTION 介绍5 1.1 ABOUT THIS GUIDE 有关这个指南5 1.2 KAI YUAN CORPORATE OFFICE CONTACT INFORMATION 开元酒店集团项目联系人6 1.3 SHIJI CONTACT INFORMATION 石基公司项目联系人6 1.4 EXPECTATIONS / DISCLAIMER 期望/拒绝6 1.5 REVISION HISTORY 更改记录 7 SECTION 2—INSTALLATION GUIDELINE 安装方针 8 2.1 ON-SITE IMPLEMENTATION PROJECT MANAGER 现场执行项目经理8 2.2 TRAINING ROOM SETUP 培训教室设置9 2.2.1 Training Room Table Arrangement and Workstation Layout 培训教室的布局 9 2.2.2 Training Room Supplies 培训教室设备 9 2.3 TRAINING ROOM WORKSTATION LAYOUT EXAMPLES 培训教室布局例图 10 2.4 SETTING EXPECTATIONS FOR HOTEL GUESTS 设置客信11 2.4.1 Sample Guest Information Letter (英文) 11 2.4.2 客信样稿 (中文) 12 2.5 CONVERSION / CUT-OVER CHECKLISTS 系统切换程序13 2.5.1 Day before Cut-over Checklist 系统切换前一天事项13 2.5.2 Conversion / Cut-over Day Checklist 系统切换当天事项15 2.5.3 Cut-Over Activities Checklist 系统切换的工作要点 16 2.6 POST INSTALLATION CHECKLIST 系统切换后注意事项 18 SECTION 3—CONFIGURATION GUIDELINE 设置方针19 3.1 THE OPERA PROPERTY MANAGEMENT SYSTEM USER PRE INSTALLATION GUIDE 系统用户安装手册19 3.2 KAI YUAN STANDARD CONFIGURATION 开元酒店标准19 SECTION 4—OPERATIONS GUIDELINE 运作指南 20 4.1 SUGGESTED SHIFT PROCEDURES 建议的运作程序20 4.1.1 Reservations Checklist 预订部 20 4.1.2 Front Desk – Morning Shift Checklist 前台早班21 4.1.3 Front Desk – Evening Shift Checklist 前台晚班22 4.1.4 Night Audit Checklist 夜班23 SECTION 5—IMPLEMENTATION SIGN-OFF 项目确认24 5.1 “CONFIRMATION OF ACCEPTANCE” 24 SECTION 6—APPENDIX 附录25 6.1 KAI YUAN STANDARD CODES 开元集团标准代码 25 6.1.1 Application Configuration Summary 系统设置控制25 6.1.2 Application Parameters 系统功能27 6.1.3 Room Configuration