国外PPT典范-知识管理 (NXPowerLite).ppt

Knowledge management in a global knowledge-based firm Dr. Robin Teigland Stockholm School of Economics September 2007 robin.teigland@hhs.se A world of increasing knowledge flows…. What is globalization? The extent to which networks of individuals and organizations, markets, and technologies are interconnected across geographic and cultural boundaries Beech and Chadwick 2004, Friedman 2002 What is your company’s global strategy? From a multi-domestic company to a successful global firm Aligning operations increases success What are the benefits of knowledge management? Profitable growth through higher efficiency and innovation Preventing the waste of valuable resources - avoid reinventing the wheel Ensuring the use of leading-edge technology and thinking across the firm Increasing customer satisfaction through shorter lead-times and consistent behavior Creating a competitive cost structure Facilitating breakthrough and incremental innovations through combination of technologies and ideas from across and outside the firm An attractive workplace that encourages cross-functional co-operation across the globe Attracting and retaining key individuals What is knowledge? From tacit to articulate knowledge “We know more than we can tell.” Michael Polanyi, 1966 The knowledge management challenge What is knowledge management? An organization’s structures, systems, and practices that facilitate.. …with the goal of enhancing the organization’s competitiveness KM must be aligned with strategy Who does your company target as customers? What products or services does your company offer these targeted customers? How does your company do this efficiently? Information technology for KM Stocks of knowledge: Database and database management systems to collect and hold information Flows of knowledge: Communication channels to connect individuals independent of location Challenges to knowledge databases Time consuming and difficult Takes times for writer to document