国际商务与管理 The Learning Organisation.pdf

THE LEARNING ORGANISATION The Learning Organisation • All organisations learn, consciously or not • The most successful organisations Acquire knowledge Cultivate knowledge Apply knowledge • Learning organisations Experiment with new approaches Learn from best practices of other organisations Disseminate these lessons internally Origins of the Learning Organisation • Early 1990s : writings on the learning organisation • Peter Senge’s The Fifth Discipline Learning Organisations ... organisations where people are continually expanding their capacities to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning how to learn together. Peter Senge, 1990 Characteristics of the Learning Organisation • Shared vision which everyone agrees on • Old ways of thinking and standard routines are abandoned • Organisational processes, activities, functions and interactions are part of system • Open communication without fear of criticism or punishment • Personal self-interest and fragmented departmental interests give way to organisation’s shared vision Peter Senge 5 Basic Principles of Learning Organisations • Learning organisations can learn as much, if not more, from failure as from success. • A learning organisation rejects the adage : ‘if it aint broke, don’t fix it’ as they are constantly scrutinising the way things are done. • Learning organisations assume that the managers and workers closest to the design, manufacturing, distribution and sale of the product often know more about these activities than their superiors. 5 Basic Principles of