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国际商务与管理Knowledge Management
KNOWLEDGE MANAGEMENT
WHAT IS KNOWLEDGE ?
• Fluid mix
Framed experience; contextual information; expert insight;
grounded intuition
• Environment and framework to evaluate and
incorporate new experiences and information
• Originates in and applied to minds of knowers
• Embedded in
Documents; repositories (archives)
Organisational routines, processes; practices; norms
Information vs Knowledge
• Information
• Something you gain by being told, either by
someone or a reference source
• Knowledge
• Something more than just data; need to understand;
can involve experience
• Actionable information
Information vs Knowledge
• Comparison of characteristics of information vs
knowledge
• Taking a Flight scenario
Organisational Knowledge
• Collective understandings built up from from
experiences of members or employees
Exists within the organisation, not an individual
Sum of individuals’ relevant knowledge being shared
and developed together
Tacit vs Explicit Knowledge
• Tacit knowledge
Personal, context-specific
Difficult to formulate, record or articulate
Stored in people’s heads
Intuition, experience, ground truth, judgement,
values, assumptions, beliefs, intelligence
Developed through trial and error encountered in
practice
Tacit vs Explicit Knowledge
• Explicit Knowledge
Component of knowledge which can be codified and
transmitted in systematic and formal language
• Documents
• Databases
• Webs
• Emails
• Charts
Need for Knowledge in Business
Organisations
• Knowledge Efficiency
Clickable knowledge
• Knowledge Connectivity
Collaborative knowledge
• Knowledge Innovation
Combinable knowledge
Tissen, et al
The KnoVa Factor
•
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