前台英语培训New.doc

UNIT 1 电话预订及到达机场需接机 1、情景对话---预定 A 您好！这里是蓝天酒店，请问有什么可以帮忙的吗？ A: Hello！Here’s BLUE SKY hotel. May I help you? B: Yes.I’d like to book a room. A 请问预订哪一天。 A: When do you want? B （今天）（明天）（后天）（下周）（下月） B: Today/Tomorrow/The day after tomorrow/next week/next month. A 可以，您想要什么样的房间？我们有单人间、双人间、套间和五人间。 A: Sure, (yes), what kind of room do you want to have? We’ve single-room, double-room, inner-room and family room. B 我想预订一个单人间，价钱是多少？ B: Yes，good. I want to have a single-room. What’s the price?A: A single-room is 388RMB per-night. B 你们有折扣吗？ B: Do you have any discount for me? A 不好意思，已经给您打完折扣了，请问您住几天。 A: Sorry, we have already made the discount for you. How long will you be staying? B 只住一晚。 B: Just one night. A 好的，可以告诉我您的名字和电话号码及护照号吗？ A: OK, may I have your name, telephone number and Passport number? B 我是来自美国的大卫，电话号码护照号是11022256789。 B: I’m David from America .My telephone number isand my Passport No. is 11022256789. A 请拼写一下您的名字。 A: Could you spell your name please? B DAVID B: D-A-V-I-D. A 好的，已经给您做好了预订，到酒店后直接提名字即可入住。 A: OK, I have already made the reservation for you. You just need mention your name to us when you get here. B 好的，谢谢！ B: Well, thank you. A 再见！ A: Bye-bye. 情景对话---接机 A 早上好，有什么需要帮忙的吗？这里是蓝天酒店。 A: Good morning.May I help you? This is BLUE SKY hotel. B 是的，我刚到机场，我需要你们的班车来接我。 B: Yes. I’m just arriving at Beijing Capital Airport, I need your shuttle bus to pick me up. A 没问题，请问您在几号航站楼。 A: No problem. Could you tell me which terminal building are you in? B 3号航站楼。 B: No.3 terminal building. A 好的，请您去3号航站楼的四层12门等。我们的班车大概15分钟左右到达，有行李员进去接您。 A: OK, Please wait at the Gate 12 on the fourth floor. We will arrive there about 15 minutes and our bellman will pick you up. B 太好了，谢谢！ B: That’s great. Thanks. A 不客气，过会见。 A: Not at all. See you later. 2、专业词汇 Book (vi) [buk] ?预定 reservation (n) [,rez?vei??n] 预定 Terminal (n) [t?:minl]航站楼 Discount [d?skaunt]mention [m?n??n] 提起，说起 bellman?[b?lm?n] 行李员 luggage? [l?g