商务英语之商务接待2-Business Reception-two.doc

Business Reception Part One Check out Part Two Asking about plane tickets /Reserving a plane ticket Part Three Changing plane ticket Part Five Boarding the plane Part Six At the airport Part Seven Saying goodbye Situation One: A: Mr. Lee B: Desk Clerk Mr. Lee is going to check out. Useful phrases/Sentences： Check out Storage room Overcharge Consume Reimburse Can I have your key and room number, please? Here’s your bill, Could you please check it? Where can I leave my luggage？ How will you pay? The bill is itemized. Please charge it to my credit card. I’d like to use my ...card. I hope you enjoyed your stay. This is a bit more than I expected. The items you consumed are put on your bill. Situation Two: A: Miss Lee B: Receptionist Miss Lee is checking out of the hotel. Useful phrases/Sentences Receipt I intend to check out of my room tomorrow. ?/ I’m checking out of my room. Please pass on a message to Mr. Liu to express my thanks. This is the key card to the room. You checked in at 5 on the 20th and have stayed here for 3nights. Is it right? Will you please check and sign this form? RMB 850 for one night and it’s 1700 in all for 2nights. What about the other items? The….company’s left a message, saying that it would be a great pleasure fore them to pay all your expenses in the hotel. I’d like to pay on my own. Welcome to stay here again next time you’re come. Situation Three: Jimmy is enquiring about the plane tickets and then reserving plane tickets. Useful Phrases/Sentences： Flight reservation I’d like to enquire about the times of flight to New York. / Could you do me a favor to check the flight from …to….?–There are several flights available. How do you want to fly?-I can’t go by the morning /evening flight. Do you offer any discount? We have 90% dicount for infants and 50% for children under twelve. I’d also like know the free baggage allowance for each person. Please collect the tickets at least one hour before departure. I’d like to book 2 s