服务指南3.22.doc

目录 总经理致词·······················3 客房服务·························4-7 前厅服务·························8-9 餐饮服务·························10-11 客房安全须知·····················12-16 电话指南·························17 Directory A speech, general manager…………………………………………… 3 Second, room service…………………………………………………….4-7 Three, the front office services …………………………………..8 to 9 Four, catering services………………………………………………. 10 or 11 Five, guest room of safety instructions…………………………..12-16 Six, telephone guide…………………………………………………….17 尊敬的客人： 感谢您惠顾水西大酒店，并预祝您入住愉快。敬请查阅服务指南或致电宾客中心，以便您了解我酒店的各项服务及设施。作为我们酒店的贵宾，酒店全体员工将竭诚为您提供尽善尽美的服务，为您的此次旅途留下愉快而难忘的回忆。 再次感谢您的光临，并期待您一如既往的支持。 祝您居住愉快！ 酒店总经理 Dear Guest: Thank you for your patronage SHUIXI hotel, and wish you a pleasant stay. Please refer to the service guide guests or call center, so that you understand I of hotel services and facilities. As we the VIP guest, all employees of the hotel will offer you perfect services for you this journey leave happy and memorable memories. Thanks again for your presence, and look forward to your continued support. Have an enjoyable stay! The general manager 客 房 服 务 Guest Room Service 客房用品 Articles in Room 请拨 Please Dial 8800 请勿将房间内物品带离酒店，如您需留作纪念，请与宾客中心联系。 Please do not take away the articles in room，if you like to have them as souvenirs, please contact our Reception. 空调设施 Air Condition 请拨 Please Dial 8800 整个酒店装备了中央空调，需调整房间温度、风量，只需使用您房间内的自动调节器即可。如果您需要帮助，敬请联系宾客中心。 The whole hotel is equipped with Central Air Conditioner. To adjust your room temperature, simply use the thermostat control located in your room. Please contact our Reception if you require any assistance. 房间设施 Guest Room Facilities 请拨Please dial 8800 请勿损坏房间设备或丢失房间用品（包括借用物品）如有损坏或丢失，酒店将收取赔偿金。 Please take care of the furniture, fixtures in the room, including items borrowed from the Reception. Compensation would be made for any damage or loss of the hotel pr