酒店员工守则(中英文)酒店员工守则(中英文).doc

Housekeeping Rules Regulations 酒店员工守则 Always keep your uniform tidy and clean. 随时保持制服的整洁和干净 Wear your name tags at all time. 随时戴好自己的名牌 Keep hands and nails clean at all time. Keep hair cut and combed neatly in place, hair must never touch the collar of uniform, Moustache and side burns are not allowed. 随时保持手和指甲的干净，保持头发整洁，不能超过衣领，不能留胡须和鬓角。 While on duty, keep your shoes shined and never remove them from your feet. Black shoes and black socks for men and black shoes and white socks for lady are the standard color and no other color is acceptable. 上班时随时保持鞋子亮洁，不许脱鞋。男士穿黑色的鞋和袜子， 女士穿黑色的鞋和白色的袜子，不可以穿其他颜色的鞋袜。 Avoid extreme hair styles for ladies 女士的发型不能过于夸张. Avoid manicuring nails, picking tooth, nose, combing hair and attending to other personal matters within public area (Don’t spit anywhere). 在公共区域避免修指甲，剔牙齿、挖鼻子，梳头发和做其他私人事情。（不要随地乱吐） Do not smoke in all hotel area. 酒店任何区域不可吸烟。 Do not chew gum while on duty. No one is allowed to eat and drink while on duty. 上班时间不能嚼口香糖。未经许可上班时间不能吃食物和饮料。 Do not sleep while on duty. 上班时间不能睡觉。 Do not read magazines, books or newspaper while on duty. 上班时间不能看杂志、书籍和报纸。 Do not listen to radio or watch television while on duty, turn off radio and TV if they are on, when you enter the room and guest are out. Then carry on performing your duties. 上班时间不能听收音机、看电视。进入宾客房间时，客人不在，应关掉运行着的电视或收音机，然后做自己的工作。 Do not keep any property, not belongings to you personally, even if you found them on the corridors, elevators or in any public place and office. Report immediately any left property to the housekeeping clerk and hand to supervisor immediately. 无论你在过道、电梯、办公室或酒店任何公共区域拾获任何不属于自己的物品都不能据为己有，马上报告给宾客文员并尽快交给主管。 Do not use guest elevators, except on extreme emergency case and with permission of Executive Housekeeper. 不能乘坐客用电梯，除了紧急情况并得到经理的同意。 Arrive in plenty of time to change into your uniform so as to report for duty in the Housekeeping office on time. 提前到达酒店并更换好制服，准时到宾客中心报道。 Do not absent, unless absolutely necessary, inform the Housekeeping office immediately. 除