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南佛罗里达大学课件：管理者在组织改变中的角色 FRAMING AND SENSEMAKING IN ORGANIZATIONAL CHANGE
IDENTITY and SENSEMAKING October 14, 2004 Cindy Bean Overview This paper develops some ideas from a qualitative study of employees’ sensemaking as a social, communicative process during a major organizational transformation The case study describes a major transition in work mode, from traditional officing to nomadic work Nomadic work is a radical new mode of work that emphasizes a) worker mobility both at and away from the company facility, b) a paperless operation, and c) integrated technological platforms that enable knowledge work and flexible, project-based organizing Overview (Method/Findings) Participant observation and interviews Gathered employee accounts of their experiences as told during the change implementation Shocks noted in social interaction indicated that employee sensemaking was anchored by frames relying on identity, culture, or structure as the primary stabilizing discourse called into question The findings suggest that employees used sensemaking to work out the tensions between social action and the systemic realities of organizational life Sensemaking (Weick, 1995) This study of sensemaking experience illuminates how an interpretive framework is negotiated during this change. People engage in sensemaking -- create the environment as they interpret it. This process, according to Weick (1995), is grounded in individual lived experiences and social interactions. Sensemaking is… (Seven Characteristics, Weick) Closely linked with identity (maintaining a self) Retrospective, meaning that actions occur for which explanations are then created Enacts sensible environments (create environments that subsequently become social reality) Social - symbolic interaction Ongoing - people “chop moments out of continuous flows” (p. 43), or bracket certain perceptions, which in turn, binds their sensemaking to these extracted cues, Individuals focus upon, and are focused by, those extracted cues selected and bracketed from the ongoing process\ Plausibili
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