HS Qps快速问题的解决.pptVIP

QOS Quick Problem Solving/QOS快速问题解决 A Johnson Controls Training Program Automotive Systems Group Course Objectives/课程目标 At the end of this course, you will be able to:/在该课程结束后，你将可以： Contribute as an active team member/成为一个积极的团队成员 Experience the benefits of teams/为团队创造利润 Assist the team in selecting problems by applying the Quality Operating System/通过质量系统帮助团队选择解决问题的方法 Describe how the 7 quality tools apply to problem solving/描述如何运用质量的７个工具来解决问题 Apply problem solving tools to assist the team in continuously improving the work they perform./运用问题解决的工具帮助团队继续进行工作 Rules of Brainstorming/头脑风暴法的规则 Take turns in rotation/轮流进行 Only one idea per person per turn/每人提供一个意见 Strive for quantity of ideas/争取大量的意见 Say “pass” if no ideas/如果没有意见就说“放弃” No criticism/没有批评 Be patient/耐心 Good natured laughter is okay/友善的微笑是允许的 Exaggeration is encouraged/允许适当夸张 Combine and improve on the ideas of others/吸收、改进别人的意见 Some Key Elements of a Successful Problem Solving Team/一个成功的解决问题小组的几个关键元素 People building philosophy/正确的人员选择 Participation from everyone/参与性强 Members help others to develop/团队间的互相帮助 Projects are team efforts, not individual efforts/团队合作意识强 Training is provided to workers and management/对工人和管理人员进行培训 Creativity is encouraged/鼓励创造性 Projects are related to members work/项目关系到每个成员的工作 Management is supportive/管理得当 A quality and improvement consciousness is developed/质量和持续进步的发展 Roles in a Team/团队中的人员 Team Leader/团长Leads the team through the stages of team development and through the problem solving steps/领导团队进行团队发展和问题解决的工作 Recorder/记录员 Creates a record of the team’s discussions and decisions/记录团队讨论和决定的人员 Timekeeper/时间管理员Keeps the team on schedule/保证团队按计划发展 Process Observer/工序检查员Observes the team’s process and gives feedback based on these observations/检查团队的工作进程，并根据检查结果作出反馈 The Recorder/记录员 Remains neutral/保持中立态度 Avoids editorializing/避免描述性的内容 Uses the exact words people say/按原话记录 Benefits of Team Participation/团队参与性的优点 Increased control over the job and the job environment/增加工作的可控性和