一线主管学员手册管理和沟通技巧090404.pptVIP

The motto of the Army Infantry is “Follow me.” That says a lot. The sergeant who wants soldiers to rush to the enemy has got to lead the charge. It’s the same for supervisors. What you do is just as important as what you ask people to do. Like it or not, you are the model for everyone. 军队步兵团的格言是“跟随我”。它代表了很多。想要士兵英勇作战的军士长必须带头冲锋陷阵。对管理者来说也是一样。你所做的和正是你希望别人怎么做, 是一样的重要。喜欢或是不喜欢，你是大家的榜样。 SETTING AN EXAMPLE 设立一个榜样 但是当员工感到管理层的可信度低时,他们极可能相 信其它员工: 仅仅当被监督时才生产。 主要靠金钱来激励。 工作时说组织的好话,私下却不那样认为。 如果组织经历艰难时期,会考虑寻找其它工作。 SETTING AN EXAMPLE 设立一个榜样 可信度具有最难以赢得的属性。并且它是人性中最脆弱的。它是长年累月,日积月累而赢得的。但是如果稍不注意,却能在非常短的时 间中消失殆尽。 ?当领导者用完了他们的可信度时,他们会发现要将它赢回来几乎是 不可能的了。 SETTING AN EXAMPLE 设立一个榜样 Case StudyWHAT WOULD YOU DO? 你会怎样做 In the past, your company permitted employees to take their vacations one day at a time. You, the supervisor, took advantage of this policy to spend long weekends at your summer cottage. The policy was recently changed because of problems in covering shifts, but your boss -- the plant manager -- told you that you personally may continue taking vacation days one at a time, if you wish. But you’re not sure how your people might feel. What should you do? 在过去，你的公司允许员工一次休假一天。而你，作为主管，政策 允许你可休周末长假去避暑。这条关于休假的政策被更改了，因为倒 班出现了问题，但是你的上司--厂长--告诉你如果你愿意,你还是可以享 受周末长假。但是你不知道你的员工会怎么想。你该怎么办？ SETTING AN EXAMPLE 设立一个榜样 Case StudyWHAT WOULD YOU DO? 你会怎样做 ？ Plan on taking your vacation a week at a time in keeping with the new policy. 按照新规定计划休假一次一周。 2. Take advantage of your boss’s offer. After all, you are a supervisor and entitled to some privileges. 接受老板给你的优先权。毕竟，你是主管，有特权。 SETTING AN EXAMPLE 设立一个榜样 OUR COMMENTS 我们的意见 It’s a tough personal decision to give up those long weekends. But we think you made the right decision. It’s important to set a good examples. 放弃长假对个人来说是个痛苦的决定。但是我们认为你做了最明智的决定。树立榜样非常重要。 SETTING AN EXAMPLE 设立一个榜样 Set an example worth following! Let the best of you rub off on everyone in the company. 树立一个值得效仿的榜样！让你最好的优