99. Transforming toward Customer Centric Supply Chain (宏碁資訊總監 龍偉業 先生)英文电子书.pdf

Transforming toward Customer-Centric Supply Chain Frachard Lung CIO, DMS Acer Incorporated Customer-Centric SCM (May 19th, 2001) Agenda •Challenges •Acer / DMS Strategy •Supply Chain Re-engineering •The Road Ahead Customer-Centric SCM (May 19th, 2001) Agenda •Challenges •Acer / DMS Strategy •Supply Chain Re-engineering •The Road Ahead Customer-Centric SCM (May 19th, 2001) Marco Changing of Enterprise Operation Environment • Worldwide Economy Downturn; Dot-Com bubble vanished; Everyone’s pocket tightened • Geography boundary are disappearing by fast information distribution. -- The communication platform becoming standard • Product life-cycle rapidly reducing. • Co-competition 4 Customer-Centric SCM (May 19th, 2001) PC Industry Environment • Fast changes in Technology and Product Generations • 4C’s integration and innovation are increasing. • “Open and Standard” eliminates the Differentiation, also Drives toward Disintegration • Material Cost is the Major Contributor of PC Price • Quality is Given, Cost is Must and Service is Nature Speed Flexibility are Key Successful Factors! 5 Customer-Centric SCM (May 19th, 2001) Customer Requirements •Do things “MY” way •E-Services: • Provide end-to-end accurate, reliable and predictable information • Support electronic order processing with flexible configuration •Product availability that is fast and reliable, and at competitive price •After-Service “Hands Free” Customer-Centric SCM (May 19th,