医疗纠纷之风险管理研究.doc

醫療糾紛風險管理之認知 Risk Management of Medical Malpractice Perceptions 吳明哲* 姚鈺**? 陳右昕*** 摘要 解決醫療糾紛最有效的方法應該為事前的預防，而非事後的談判與補償本研究以為對象，旨在分析瞭解，找出醫療糾紛風險管理機制，有效預防醫療糾紛之發生，提昇醫療服務品質。1.醫療糾紛的確對醫院造成困擾，且會影響醫院之形象而波及醫院之營運。 .醫療院所應設立醫療糾紛處理專責單位，且位階不得低於副院長。 .時時加強醫療糾紛風險管理教育訓練是醫護人員共識。 .學歷愈高者對醫療糾紛風險管理規劃認知愈高。 *服務單位：僑光技術學院金融與風險管理系 聯絡電話：047646 -mail:wu1010@.tw **服務單位：聯絡電話：04-mail: yyao@.tw ***服務單位：僑光技術學院聯絡電話：04-mail:.tw ? ? Abstract ?The research regards a central medical center in Taiwan as the research object, aim at analysing that understands medical staffs cognition of risk management of medical malpractice to find out the mechanism of risk management of medical malpractice of construction, prevent the emergence of the medical malpractice effectively, promote medical care quality . This result of study is found as follows: 1.The medical malpractice really causes perplexing to the hospital, and know the image of the influence hospital and involve the operation of the hospital . 2.The medical institutes should set up deal with and specialize in the unit of medical malpractice , and the class cant be lower than a vice-president. 3.It is medical personnels common consensus to often strengthen risk management of medical malpractice education and training. 4.The cognition of risk management of medical malpractice will not be different to some extent because medical personal attribute is different. 5.The older the age is to further risk management of medical malpractice to our country, medical malpractice risk management education and training and plan more cognition. 6.The medical personnel of gynaecology and obstetrics to medical malpractice risk management education and training and plan more cognition than others. 7.The higher the antecedents to risk management of medical malpractice plan more cognition than others. Keywords：medical malpractice, risk management, perceptions 壹、緒論 隨著國民教育水準提高、消費者權利意識抬頭及醫療資訊的發達，民眾對醫療品質的要求也與日劇增，一旦醫療程序和結果與期待有落差或不符時，就會對醫院和