外贸函电chapter11.ppt

Chapter 11 Reminder Letter Contents 内容 Definition of Reminder Letter Tone of Reminder Letter Reminder Letter Reply to Reminder Letter A reminder letter is a letter that asks for a late (过期未付的) payment from a client. Reminder letters are sent out in three stages as first reminder, second reminder and final reminder. 幻灯片 5 First reminder: be polite and friendly; Second reminder: be firm, but still polite; Final reminder: be short and determined. Do the sentences come from first or second reminders? Dear Mr. Lana, Your account balance (未付款) of $2,456 for the invoice dated May 30 was due on June 30. All payments are due, in full, within 30 days of receiving an invoice. Please remit payment no later than August 31. We look forward to continuing our valuable relationship with Maltech. Sincerely yours, Safiah Caffey Accountant 幻灯片 15 Reminder Letter Opening Point out the missing payments; Focus Give details about payment; Action Review future action; ； Closing Be positive about the business relationship. Exercise 1. Opening Our invoice of February 28, for $776, has not been paid yet. We have not yet received payment on invoice #445-98 for the sum of $1,223.40. It is time for you to pay us. Exercise 2. Focus Payment was due by September 30. We find it hard to believe that you haven’t paid yet. As we agreed, your credit of $450 cannot be applied against this invoice. Exercise 3. Action If you would like to discuss terms of payment, please call me. Please send the full payment by October 31. Your financial difficulties are not our problem. Exercise 4. Closing The payment of our invoice of October 6, for $233.11, will be appreciated. If you do not pay immediately, we will forward this claim to a collection agency. We look forward to receiving payment immediately. 幻灯片 4 Do the sentences come from first or second reminders? As we have given you so much time to pay, we must now ask you to settle our invoice without further delay. Perhaps our invoice of …was lost in t