商务交际英语Chapter1-Communicating in life.ppt

English Communication For Colleges 商务交际英语（上） Chapter 1 Communicating in life 日常生活中的交际 1-1 Communication: Its Importance and Roles in Your Life Objectioves List the purposes of communication Diagram the communication process and identify its main parts List the two media used for sending messges and the two media used for receiving messages The Purposes of Communication to establish and build goodwill(信誉） to persuade to obtain or share information to establish personal effectiveness（效力） to build self-esteem （自尊） The communication Process and its main parts Sender Message Receiver Feedback Channel Communication Media Two Media of sending messages: Speak Write Two Media of receiving messages: Listen Read 1-2 Communication: Responsibilities of Participants ,Forms , and Barriers Objectives List the three major resonsibilities of senders and two major resonsibilities of receivers Define the forms of communication List the two types of barriers to communication and provide example . Participants of communication Sender Receiver Responsibilities of sender a. *Audience analysis对象分析: Background--select appropriate words Interest—depend on different situation Attitude—affected by personality, status, power, expectations, culture and nationality Emotional state—consider the I-attitude (focus on the sender) You-attitude (needs, interest concern of receivers) b. Message environment环境分析 (physical social setting) c. Soliciting Feedback鼓励并解释反馈 (use interpersonal communication skill) Responsibilities of receiver a. Effective reading: Needing discipline ( read more) Look up new word in dictionary b. Effective listening Clarify for understand—asking questions Check for understand—paraphrase the message The forms of communication A. External and internal communication a. External communication— Co