Managed Print Services – Frequently Asked Questions.pdfVIP

Managed Print Services – Frequently Asked Questions TABLE OF CONTENTS MANAGED PRINT SERVICES OVERVIEW3 What is the Managed Print Services (MPS) program? 3 Questions about the Managed Print Services project? 3 OPTIMIZATION 3 What is “optimization”? 3 Will agencies have input into their optimization? 4 The number of devices recommended in the optimized plan is lower than our current number of devices. Why? 4 Once optimized how long before my agency is allowed to make changes to, or equipment? 4 PRE-IMPLEMENTATION4 We need a new device now; we have not been optimized yet. What do we do?4 We have print devices with special functions that are working fine. We do not need new Xerox devices. 4 We need an electronic document management system to go with the new Xerox devices. 4 IMPLEMENTATION 5 What are the first steps in implementing the MPS program in my agency? 5 What if I have a specialized requirement that a managed print device will not meet? 5 Will I have to map to the new printers? 5 POST-IMPLEMENTATION 5 How can we ensure the new equipment continues to best fit our needs? 5 We have ‘peak’ printing seasons (budget, open enrollment, etc.) when our printing needs increase dramatically. What happens then? 5 MOVES, ADDS, CHANGES, DELETIONS 5 Once optimized, can we add a feature to an existing device? 5 We need equipment moved or added to a new location. How do I proceed? 6 BILLING AND PRICING 6 How much can my agency save? 6 How are agencies billed? 6 What is “PPI”? 6 Managed Print Services – Frequently Asked Questions What is the cost of color printing versus black and white? 6 I already own my equipment. How is this saving me anything? 6 We are sharing a device with another agency. How can I see who is printing the most? How do I avoid waste and abuse? 6 TRAINING 6 How w