Understanding Business Communication in Today’s Workplace.ppt

Prentice Hall, 2008 Business Communication Essentials, 3e Understanding Business Communication in Today’s Workplace Global Communication Communication Benefits Effective Communication What Employers Expect Organizing ideas and information Expressing ideas and information Reading and listening effectively Communicating with diverse groups Using communication technology What Employers Expect Writing and speaking effectively Applying business etiquette Communicating ethically Obeying regulations and guidelines Using time productively Communication Process Communication Skills Ethical Communication Unethical Communication Recognizing Ethical Issues Making Ethical Choices Audience-Centered Approach What Is Culture? Intercultural Sensitivity Intercultural Sensitivity Cultural Differences Cultural Context Legal and Ethical Views Social Customs Nonverbal Communication Negative Cultural Attitudes What Is Cultural Pluralism? Written Intercultural Skills Written Intercultural Skills Multicultural Speaking Skills Speak clearly and simply Look for feedback Rephrase as needed Clarify your meaning Do not “talk down” to others Multicultural Speaking Skills Learn important phrases Listen with care and respect Adapt your conversation style Check for comprehension Clarify what will happen next Feedback in the Workplace Etiquette in the Workplace Communication Technology When sending written communication to businesspeople from another culture, familiarize yourself with their written communication preferences and adapt your approach, style, and tone to meet your audiences’ expectations. To help you prepare effective written communications, follow these recommendations: Use plain English: short, precise words that say exactly what you mean. Be clear by using specific terms and concrete examples. Address international correspondence properly. Cite numbers carefully. Use figures (such as 27) instead of spelling them out (twenty-seven). Be brief. Construct sentences that are shorter