喜来登前台sop英文.pdf

Front Desk Rooms Control Agent TASK 01: Pre-Shift Board PROCEDURE STANDARD • Read pre-shift boards at Front Office to be well • Pre-shift board read and initialed by all staff. informed of day’s activities and any special • Pre-shift board checked and initiated daily for circumstances or incidents requiring follow up. new information. • If you have any questions, discuss them with Back • Supervisor informed if unsure of any information Office Agent or Assistant Manager. on board. • Approximate number of check ins/check outs • Check bulletin board for new information and known. initial memos as required. • V.I.P.’s due to arrive, unknown. • Check schedule daily for any changes. • Aware of all groups and important details from resume. • Note current “Standard of the Week.” • Know how to interpret current status/house count. • Check room type availability, be aware of room status for future dates. • All clerks know availability status and rate of the day before shift beg