11条不败法则.doc

Don’t criticize, condemn, or complain about people. There’s no faster way create resentment toward you than to criticize or complain about a person. Instead of telling people they’re doing something wrong, consider asking them questions to try to find out why they do what they do. Offer them an alternative in a way that comes across as trying to help. Show them how doing things the way you would like them done can benefit them or lead to reward. Appreciate people. If you’re normal, you’re probably very quick to notice things you don’t like about people. Maybe you sometimes even let people know when you don’t like something. I’ll let you in on a secret that can vastly improve your interpersonal relations very quickly: whenever you see someone, imagine them wearing a flashing sign on their chest that says APPRECIATE ME, PLEASE! Then, give them what they want. If you start appreciating the good things others are doing, they are much more likely to give you more good things to appreciate. Just make sure your appreciation is genuine. People will pick up on it if you’re just feeding them a line, in which case you’re better off having said nothing at all. You might have heard this saying when you were growing up: “If you can’t say something nice, don’t saying anything at all.” Wise advice! Solve your own problems by solving other people’s problems. This relates to number one. If you would like someone to do something or act in a certain way, try to figure out how what you want might benefit him or her. This works especially well for people who work in sales. Instead of telling your potential clients how great your product is, ask them questions to find out what problems they might have. Once you know those issues, you can then work with your clients to help solve them. If they don’t have a problem your product or service solves, then you know that you’re not a good match. It saves a lot of time on chasing clients that were never really potential sales anyway. As a side