MBA必修课《管理沟通》英文版课件chapter_2.ppt

Communicating in teams and mastering listening, nonverbal communication, and business etiquette skills Learning objectives: Highlight the advantages and disadvantages of working in teams. Identify the characteristics of effective teams Explain how you can improve meeting productivity through preparation, leadership, and participation Describe three barriers that interfere with the listening process and four guidelines for improving your listening Briefly describe six categories of nonverbal communication List three categories of business etiquette and give brief examples of each Working in teams A team is a unit of two or more people who work together to achieve a goal. Whether the task is to write reports, give oral presentations, produce a product, solve a problem, or investigate an opportunity, team members must communicate effectively among themselves and with people outside their team. Types of teams Formal teams become part of the organization’s structure. Informal teams are not part of the formal organization but rather are formed to solve a problem, work on a specific activity, or encourage employee participation. Problem-solving teams and tasks forces are informal teams that assemble to resolve specific issues and then disband once their goal has been accomplished. Types of teams A committee usually has a long life span and can be a permanent part of the organizational structure. Virtual teams bring together geographically distant employees to interact, share information, and accomplish goals. Advantages and disadvantages of teams Advantages: Information and knowledge Diversity of views Acceptance of a solution: those who participate in making a decision are more likely to support it enthusiastically and encourage others to accept it. Performance levels: team members share a sense of purpose and mutual accountability, which fill the need to belong to a group, reduce boredom, increase feelings of dignity and self-worth, reduce stress and tension between wo