某国际酒店TTT培训课程.ppt

As trainers we need to provide opportunities to learners to become more self-confident. We must also provide support and encouragement. Some learner does possess a great deal of expertise, see their expertise as a resource you can draw upon. Do this by: using them as tutors, have them lead group discussions, use their examples in case studies, have them demonstrate their skills, have them work with others during practice sessions or have them prepare presentations. At the end of course, you will be able to: Prepare for training by breaking down jobs into steps. Use the 4-step method to conduct skills training. Evaluate training and check whether your aims have been met. Plan for an on-going departmental skills training programme. Being a supervisor, you are a – Coach Leader Problem Solver Recruiter Planner Trainer Training is the process of bringing employees’ specific skills, knowledge, attitude to an acceptable level of performance. TRAINING IS EVERY SUPERVISOR’S RESPONSIBILITY Why? 1. Employee cannot - Do anything until they know what to do why - Perform well until they know understand standards. 2. Supervisor’s efficiency is measured by his employees’ ability to work efficiently and effectively. Efficient Employee = Effective Supervisor Identifying employee performance problems that are not caused by a lack of training A poor match of the employee with the job Inadequate Equipment or supplies Equipment that does not work correctly An employee motivation problem A personnel problem with the team Incorrect or poorly stated job standards An employee who misunderstands job expectations An employee whose talents and abilities are not being used. Identify Training Needs Training is required when there is a gap between actual and desired knowledge, skills and attitudes to meet specific performance standards. Kow l edge Attitude Sk I ll Desired level Present Level Existing Staff New Staff Replacements for upgrading purposes For cross-train