[经管营销]carrefour_退货.ppt

* 放映幻灯片，给学员1分钟思考答案 请学员回答 培训结束： 答疑QA 鼓励学员将以上理论用于日常工作中 学员测试填培训反馈表 答案：1.BCD 2.C 3.BCD 4.ABCD 5.B (A in some stores) * 目的 Objective 先决条件 Prerequisites 退货的流程 Return Process 厂商到达前 Before the supplier arrives 厂商到达后 After the supplier arrives 厂商离开后 When the supplier has left 实用工具 使用RF枪扫描退货清单 Scan Returning List by RF Terminal 退货金额查询 Returning Amount Inquiry 净付款查询 Net Payable Inquiry 打印退货清单 Print Returning List 附件 Attachment 测验 Test 内容 Content : * 测验 Test 在退货前, 退货清单必须经哪几方确认后方可退货？ Before returning, the Returning List has to be confirmed by whom? A. 订货小组 Order Pool Team B. 部门主管、处长 Sales Chief/Division Chief C. 财务主管 Business Controller D. 供应商 Supplier 退货清单超过多少金额需要店长签字确认后方可退货？ Store manager’s signature is requested when returning amount including VAT exceeds: A. 1000RMB B. 2000RMB C. 5000RMB D. 10000RMB 满足以下哪些条件后， 收货区方可同意退货？ Under what conditions below, Receiving Yard will authorize returning? A. 应付帐款退货金额 AP Return Amt. B. (应付帐款－Reject Fees)退货金额 (AP – Reject Fees)Return Amt. C. 收到订货小组转交的厂商同意退货书面协议复件（厂商确认回传的退货清单） Returning Agreement (copy of confirmed Returning List from supplier handed over by Order Pool) D. 退货清单打印日期在七天内 The Returning List was printed within 7 days 收货区必须至少每日一次递交哪些文件给店Business Controller？ Which documents should Receiving Yard turn over to Business Controller at least once per day? A. 退货清单 Returning List B. 退货报告 Returning Report C. 退货协议 Returning Agreement D. 退货登记册 Returns Control Book 订货小组必须每天删除几天前的退货清单？ Order Pool should cancel Returning List days before? A. 3天 3 days B. 7天 7 days C. 1个月 1 month