索菲特的内控制度.ppt

 INTERNATIONAL HOTEL OPERAITON CONTROL国际品牌酒店内部控制 Outline Room sales 客房销售 Treasury 财政管理 Receivables 接收 Food and Beverage Sales 餐饮销售 Purchases and stocks 采购和库存物资 Personnel and payroll 人事薪资 Risk prevention 危机与防损 ROOM SALES Guarantees of payment 担保付款 Guest in house control 驻店客人 No show 预订未到 Complimentary 免费 Rebate/Paid out 扣减/现金支出 Room reconciliation 客房状态管理 Breakfast 早餐 ROOM SALES -Guarantees of payment -Is a credit card authorisation / advance payment requested for the individual guests? 是否对个人客户要求信用卡授权/提前付款？ -Are the guarantees of payment for Corporate Guests and vouchers for Tour Operators requested? 是否对公司客户要求付款担保，以及对旅行社机构要求凭据？ -Is a suitable payment guarantee required from Corporate Guests and Tour Operators whose extras are not covered? 对公司客人和旅行社人员的额外消费是否要求了适当的付款担保？ ROOM SALES -Guest in House control Are the daily controls performed on a spot check basis formalised? 在抽查的基础上进行的每日控制是否正式化？ Which elements are checked?检查了哪些要素？ -Suitable guarantees of payment适当的付款担保 -Rates applied适当的房价 -Existence of the points of sales bills销售点的账单是否正确 -Clients signature on the points of sales bills在销售站点的账单上客人的签名 ROOM SALES -Guest in House control -Removal of documentation from Front Office files after client departure 客人离店后,将客人资料从前台文档中转出 -Guest over credit limit客人消费超过信用限额 -Permanent bills account follow-up永久账户（或称假房/哑房等未决事项的账户）跟进 -Debtors waiting to be transferred to the Back Office等待被转入后台的应收账款 -Local requirements in terms of guest registration at check-in (ex: police form for each foreign guest)当地有关客人入住时登记的要求（如公安部门要求的每位外国客人要填写的登记表） ROOM SALES -Guest in House control Are the controls supervised formally by the hierarchy? 以上控制是否由更高层上级督导？ Is the deposit of guests valuables left in the hotel safe as well as the remittance of keys of individual safe located at the front desk (and their return) formalised on a counterfoil book? 客人寄存在酒店保险柜的贵重物品以及保留在前台（以及其归还）的各个保险柜的钥匙是否规范地记录在登记簿中？ ROOM SALES -No shows Are the no-shows invoiced? 对预订未到的客人是否收取费用？ A