人力(改).doc

Outcome 1 1. Organization: A group of people get together in an effective way to achieve theirs goals. 2. The basic elements of organization: Task People Structure Technology Task: civil engineering projects. People: the team comprised David, Neil and two other qualified engineers. Structure: a new joint partnership. 3. Goals: Goals usually determine the direction that the organization will take over the long term and are not always very specific. Customer goal: Customers’ needs high quality service at quoted price Product goals: The range of product to provide the best designs through well trained staff Operational goals: Technology or machines Use local contractors for development. Secondary goals: Subject to the three objectives and response plans change. To know what work is being carried out and whereabouts of staff at any given time 4. Objectives: Objectives are more specific than goals and identify the specific path to be taken in order to achieve goals. To complete work on time and within price To ensure staff are well trained To keep a track of ongoing projects through the use of timesheets 5. Policies: These provide a framework of rules or guidance within which management and staff can make decisions. All work to be distributed through David To complete timesheets To use local training providers 6. Using an open systems diagram, describe how the organization in the case study interacts with its external environment. (要画图) Inputs: Qualified staff，Work from clients，Finance from bank：David’s and Neil’s saving， Organization of processes: Organization goals, director and management’s suppose Outputs: High production of designs，Trained staff, high quality and service 7. Stakeholders: Shareholders: institutions and individuals who own a stake in a company. David and Neil Employees: those who work for an organization. Jack and James and two other qualified engineers Directors and managers: those who lead organiz