1级服务员JD-FB-GEN-001 HOSTESS.doc

Job Summary: To meet, greet, seat, treat and ensure guest satisfaction by providing excellent food and beverage service, in a friendly, competent and professional manner, throughout the restaurant/bar, using Four Points by SheratonGuest Satisfaction Standards. 岗位概述： 使用福朋喜来登令客人喜出望外的标准，无论在餐厅或是酒吧为客人提供五星级的殷勤好客餐饮服务，最大限度的令客人满意。以友好、娴熟的专业水准为客人提供出色的餐饮服务，确保客人满意。 Duties Responsibilities: Maximizing guest’s experience, Promoting a fun work environment and being a team player. Food Beverage Department Outlet Service Wear appropriate uniforms for the area, as supplied by the hotel. Greet and seat guest Remember guest’s names and address them by their surname. Take and process food and beverage orders Assist all associates to carry out the tasks according to the SP, and comply with the Four Points by SheratonGuests Satisfaction. Serve Food Beverage in a friendly and professional manner. Farewell the guest Locating the guest in the outlet when required Explanation of required waiting periods to the guest Obtain Feedback from guests regularly Record the guest feedback Maintains a comprehensive set of guest history records. Present and finalized accounts Menu and beverage Knowledge Good command food product and menu knowledge. Good knowledge understanding of Food Preparation Standard Procedure. Good beverage knowledge Good knowledge of Wines, spirits and Cocktails Good knowledge of beverage service Provide Advice on menu Discuss menu items and advise guests on menu selection Explain the menu items to guests when necessary Make arrangements for guests with special needs Coordinate with the kitchen Assist in beverage service Recommend and sell drinks to guests Take drink orders Prepare and use coffee making machine Explain the types and styles of wine Advise guests on their wine choice Promote and sell cocktails to guests Patron Care Advise guests on alcoholic beverages Identify the strengths of alcoholic beverages Advise guests on the effects of alcoholic beverages Asses