10 The Right Feedback 15.98元.ppt

August 2002 Name of the slideshow Breakthrough ManagementThe Right Feedback The Right Priorities The Right Deployment The Right Organization The Right Method 3 Pitfalls in setting up and usinga Flag diagram Philips Breakthrough Program, René Vervoordeldonk, Ronald Meijer, April 2003 * Corporate Quality René Vervoordeldonk Ronald Meijer April 2003 Philips Breakthrough Improvement Framework The Right Feedback Project Leader MEDIC Fact Report Execute Project Team Charters Program Management Prioritize ? Financial Customers Processes Competence BBS Deploy Tree diagram Organize X-Matrix Flag diagram Review The Breakthrough Racetrack Closing The Loop Planning BBS, Tree diagram, X-Matrix Do Project execution Check Measure results Act Act on deviations Did you get what was planned? (check on priority setting of Tree diagram and X-Matrix ) program indicator Improvement area indicator improvement area indicator operational project indicator Flag diagrams (keep in mind the difference between leading lagging indicators) Reduce Out-going Quality Assurance Lot Reject Rate from 20% to 1% Soldering Improvement Failure analysis improvement Reduction of incoming inspection SPC and OCAP improvement Reduction of False Rejection Rate Increase 5S Standardization Flag Diagram Flag diagrams Flag diagram The Flag diagram contains the breakthrough program goal and performance indicator In the same way, for each breakthrough project a sub diagram is realised It is realised using information out of the X-Matrix (indicators, improvement areas, targets) If needed at each subsequent level a diagram can be made for each next level performance indicator Breakthrough Progress report (Excel) under construction Front page Print options Tree diagram X-Matrix Flag diagram 1. Not made in parallel with Tree diagram and X-Matrix to make the program KPI driven 2. Not using it as a real time cockpit 3. Not acting immediately on deviations Group Activity Describe the charac