福特8d培训教材案例.docVIP

8D分析 Braves yang 杨春勇Disciplines）课程，福特汽车公司使用8D作为问题解决的方法（见QS-9000要求之4.14.1.1）。当福特的供方具有零件或过程的问题时，福特要求供方完成8D过程以确定根本原因并实施纠正措施。 背景： 什么是8D？ D0：为8D过程做准备 D1：成立小组 D2：问题的描述 D3：确定临时纠正措施（ICA）的开发 D4：确定和验证根本原因和遗漏点 D5：确定和验证针对根本原因和遗漏点的永久性纠正措施（PCA） D6：实施和确认PCA D7：防止再发生 D8：承认小组及个人的贡献 8D报告示例 Supplier A 8D Concern Analysis Report CONCERN NO: 0X0000 CONCERN TITLE: Mislabel 483 CA/AA DATE OPENED: 11/22/00 ASSIGNED TO: QR Team (2) Describe Concern: Parts are labeled as 0X00-7D483-CA (Style C), parts are actually 0X00-7D483-AA (Style A). Return authorization 0X0011-00 Need to certify next 4 shipments PRODUCT LINE: 0X00 PRODUCT NAME: Snap ring (1) Team Members Mike Paulson, Joan Huber, John DeCarlo, Denise Roxbury, Amy Bloom, Louis Keller, Michelle Fargo, Justine Williams (3) Define and Verify Containment Actions: Checked inventory 11/22/00 for mislabeled totes, 4 pallets found, all marked correctly. Quality Alert issued 11/22/00. Joan Huber in to Livonia to relabel parts 11/28/00 – no need to return parts. There were 39 totes to relabel. (4) Define Root Causes: Shipping department has put several new employees on all shifts, inexperienced packers used incorrect labels. (If additional analysis is required indicate completion dates) Completion Date: (5) % Contribution (each cause) 100% (6) Implement Corrective Actions: Conducted meeting with managers and supervisors 11/29/00 to inform them of the issues discussed during the Livonia visit. Materials Manager conducted a meeting 11/30/00 with each shift of packers to retrain them on correct labeling and packaging. They were informed that any further problems with incorrect packaging will result in disciplinary action. (7) Preventative Actions: Purchasing paperwork holders that will be hooked on the front of the pallets and tubs for easier identification. Holders to be delivered weeks of 12/12/00. REPORTED BY: Joan Huber DATE: 12/12/00 Concurrence: Supervisor DATE: (8) Congratulate your team q