科技型中小企业技术知识型员工的绩效管理研究 以X公司为例.doc

科技型中小企业技术知识型员工的绩效管理研究-以X公司为例 As the Knowledge-Economic times come, High-tech companies are playing a more and more important role in a countrys economy. In fact, the competition of companies is the competition of human resources. At the same time, The Knowledge workers are the most valuable human resources in High-tech companies. they are the core resources of companies, and key of the source of technological innovation and development. The performance evaluation of those people is not only related to their compensation, position change, promotion and demotion, prize and punishment, but also determine the companys rise and fallBut the overall level of performance management in High-tech companies is still low, particularly for technical knowledge workers. The performance management system has not yet been established. There are a lot of problems in the performance management of Knowledge workersThe next part deeply analyses the characteristics of knowledge workers, constructs a new performance management system which is much suitable for themFinally, through the empirical analysis of company X, the paper dissects current situation of performance management in company X, and then post the recommendations of optimization Key words : High-tech medium small sized companiesPerformance managementPerformance evaluation Performance diagnoses Knowledge worker II 目 录 摘要 I Abstract II 目 录III 1 绪论1 1.1 研究背景及意义1 1.2 研究目的与方法 3 1.3 国内外相关研究综述 3 1.4 本文创新点. 6 1.5 研究中的几点说明. 6 2 绩 效 管理 基本 理论 研究7 2.1 绩效的涵义研究7 2.2 绩效管理涵义 8 2.3 绩效管理系统 9 3 绩 效 管理 流程 研究12 3.1 绩效计划 12 3.2 绩效实施 16 3.3 绩效评价 16 3.4 绩效反馈面谈. 16 3.5 绩效改进 17 3.6 绩效评价结果应用20 4 员 工 个体 绩效 评价 方法 21 4.1 360 度反馈法 21 4.2 评级量表法23 5 科 技 型中 小企 业技 术知 识型 员工 绩效 管理 现状 研究26 5.1 科技型中小企业的含义及划分 26III 5.2 科技型中小企业人力资源特点. 27 5.3 知识型员工特征 28 5.4 科技型中小企业绩效管理普遍存在的问题. 30 6 X 公 司 的 绩 效管理 研究. 34 6.1 X 公司概况. 34 6.2 X 公司绩效管理现状 35 6.3 X 公司问卷及反馈的基本情况37 6.4 X 公司绩效管理体系的问题 38 6.5 构建基于 X 公司的适合科技型中小企业知识型员工绩效管理体系 40