酒店入住及结账.docVIP

词组： 酒店入住check in 结账退宿check out 房卡key card 单人间single room 双人间double room 服务生porter 标准standard [st?nd?d] room/twin room 小费/给小费tip 房间room reservation [,rez?vei??n] 商务标准间business standard room 无烟标准间non smoking room 豪华标准间deluxe [d?l?ks] standard room 现代酒店英语实务教程 01 Room Reservation（客房预订）八.经典对话--Good morning! Room reservations, may I help you?--Yes, Id like to reserve a room.是的，我想预定一个房间。--Thank you, sir. For which date and how many person will there be in your party?请问您预定哪一天的，人数是多少呢？--From April,16th to 20th. Just my wife and myself.从4月16日到20日，只有我和我老婆。--From April, 16th to 20th. And which kind of room would you prefer, sir? 从4月16日到20日的，那您想预定什么类型的房间呢？--A twin, please.标准间。--Could you hold the line please. I will check our room availability [?,veil?bil?ti]. Thank you for waiting sir. We have a twin room at 180 dollars per night. Would that be all right?请稍等一下，我得核实一下是否有合适的房间。让您久等了，我们有一个标准间，房费是每晚180美元，这个可以吗？--Ok, Ill take it.好的，我就预定这个房间了。--Thank you, sir. May I have your name and phone number, please?谢谢，能告知您的名字和电话号码吗？--Sure, my name is Aron Johnson. My phone number is可以，我的名字是Aron Johnson。我的电话号码-- Thank you Mr. Johnson. May I know your arrival time on April, 16th.谢谢，能告诉我您4月16日大概几点到吗？--Around 9pm.大概是晚上九点。--Mr. Johnson. For the unguaranteed reservation, we can only hold the room by 6pm. Because it is the peak season now. If you make the guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?Johnson先生，对于无保证金的预定，我们只能为您保留房间到晚上6点，因为现在是高峰期。如果您交了保证金了，我们可以保留整晚。请问您想通过信用证卡来支付这个保证金吗？--Fine, do you accept American express?可以，你们接受美国运通卡吗？--Yes, may i know the number?接受的，请问卡号是多少？--Its 134948.卡号是134948。--Thank you Mr. Johnson. Youve made guaranteed reservation in Guozhou Hotel. From April,16th to 20th for five nights. If you cant arrive at scheduled. Please inform us before 6pm on April, 16th. Thank you for calling. And we look forward to serving you